As long as the following conditions are all met - we will then refund your order:
1. Returns Conditions:
- All goods must be returned complete, unused, and undamaged and must be received by us in undamaged complete original packing. That is to say they must be returned in immediately resalable condition.
- Please understand if your dog has started using the system, we cannot offer you a refund or exchange for health/hygiene reasons as we will not be able to resell it.
- If you do not contact us within 14 days since receiving the item, unfortunately we cannot offer you a refund or exchange. Once we approved your return it must arrive back with us (in the condition stated above) within a further 14 days from the approval date.
Note: we strongly advise you to repack The product extremely carefully for return And to fully insure the item to its full value with your chosen courier service. We cannot refund or exchange any items that arrive back damaged - And this includes damage to packaging such as retail boxes.
2. WARRANTY TERMS
All new Kora ZenDogHealth devices have 2 year warranty protection (covering the original purchaser only) for manufacturing faults in materials and workmanship.
This includes both straightforward ‘one off” purchases and also our instalment purchases.
With ‘one-off” purchases the two year period begins the day the purchaser receives the device.
With any instalment based plan which we might operate, the two year period commences on the day you receive your device.
The Kora devices are manufactured by I-Tech Medical Division. They are comprised of a modular system of distinct units, such as: Head unit, mat, belt applicators, solenoid applicators, case etc
Each unit is deemed a separate product and we reserve the right to warrant each unit separately.
For example if a warrantable fault is found in an applicator only the applicator unit will be repaired or replaced. Not the whole device system which is comprised of the distinct units as described above.
i) Warranty limits
Warranty cover does not extend to ‘wear and tear’ resulting from fair use over time.
ii) Warranty Claims
If you think your device has a fault stop using it immediately and contact us.
Do not present the device including any units (as above) to a 3rd party to dismantle, work on, diagnose or repair. This will immediately invalidate your warranty.
3. Ownership and Payment of Spread Payment Device Purchases
We retain ownership of the device you are purchasing until the final agreed monthly payment has been made. (The Number of monthly payments due is stated on the product page and you have clicked to agree these terms and conditions In both the shopping basket and at checkout.) At that time we will transfer ownership to you with a full product purchase receipt being supplied to you.
If you do not make any agreed payment, we retain the right to pursue all reasonable means to secure any outstanding payments.
We do not accept the return of used items in lieu of agreed payments being made to us. When you select the spread payment option - You enter into a contract with us to complete all payments.
Where outstanding payments are still unpaid after 2 months we will consider the missed payments to be immediately unrecoverable and will pursue legal means to recover the full balance of outstanding payments. Plus in addition a charge of £500 will be added to the outstanding balance we will seek to recover - this is to cover our loss and time.
If you think you will have trouble paying any monthly payment please contact us first at least 7 days before the payment-due date and we can explore settlement options with you.
November 2025