WARRANTY TERMS
All new Kora ZenDogHealth devices have 2 year warranty protection (covering the original purchaser only) for manufacturing faults in materials and workmanship.
This includes both straightforward ‘one off” purchases and also our instalment purchases.
With ‘one-off” purchases the two year period begins the day the purchaser receives the device.
With any instalment based plan which we might operate, the two year period commences on the day you receive your device.
The Kora/Zen Dog Health devices are manufactured by I-Tech Medical Division. They are comprised of a modular system of distinct units, such as: Head unit, mat, belt applicators, solenoid applicators, case etc
Each unit is deemed a separate product and we reserve the right to warrant each unit separately.
For example if a warrantable fault is found in an applicator only the applicator unit will be repaired or replaced. Not the whole device system which is comprised of the distinct units as described above.
i) Warranty limits
Warranty cover does not extend to ‘wear and tear’ resulting from fair use over time.
ii) Warranty Claims
If you think your device has a fault stop using it immediately and contact us.
Do not present the device including any units (as above) to a 3rd party to dismantle, work on, diagnose or repair. This will immediately invalidate your warranty.
JUNE 2024